hospitality experience

overview		We have extensive experience in the hospitality industry performing projects ranging from IT strategy to the development of point-of-sale (POS) systems and service portals.
IT strategy development		The rapid growth of hotel and resort chains, in addition to the ensuing competitive environment, has resulted in the need for IT strategies that are directly aligned with business goals and objectives. These strategies must address infrastructure development, application portfolios, and cost issues.
		TCA consultants have assessed the technology and business requirements of major hotel chains and have developed IT strategies that align with and contribute directly to the business strategy. These strategies have included the plans and budgets to transition these organizations to new business capabilities.
infrastructure integration		Accompanying the growth in the hospitality space has been a flurry of merger and acquisition activities. These activities typically necessitate the planning, integration and sunsetting of technology and application components.
		TCA consultants have assisted in the analysis and development of systems integration plans for merging the acquired hotel chains’ systems into the parent company.
infrastructure services and support		Worldwide franchises need well-tuned service and support models to ensure consistent branding and a unified customer experience. These models must be optimized to maintain specified service levels and controlled cost points. This entails implementing and adopting appropriate support models, measures, and processes.
		TCA consultants developed the service support model, standardized service level policies, and the implementation plan for the worldwide technical support operation of a major hotel chain.
point-of-sales business process automation		Customer service is a critical component of successful hospitality services. The majority of business franchises are applying POS tools to quicken transaction times and increase customer satisfaction. Unfortunately, in some instances, there is a mismatch between the enabling tools and business processes.
		TCA consultants assisted a manufacturer of POS systems for the quick service restaurant industry to ensure the capabilities they were developing best supported leading practices in customer service.
IT enabled hospitality services		Worldwide franchises compete on brand, services, people, processes, facilities, and ability to maintain and manage operational costs. Underpinning these business imperatives is the communications and computing infrastructure. This infrastructure if managed appropriately for performance and cost-effectiveness can be a competitive discriminator.
		TCA consultants have benchmarked key IT infrastructure components for hospitality business effectiveness and have set forth recommendations for enhancing efficiencies and effectiveness, while mitigating operational risks inherent in large-scale, premium branded hotel chains.
program management for enterprise systems		Like other industries, the development of large-scale computing and communications services for the hospitality industry is costly, time-consuming, and complex. The integration of POS systems, IT infrastructure, financial reporting, decision support, and other system capabilities could be successful or less than optimal if not managed appropriately.
		TCA consultants have directed and managed the integration of POS systems (electronic cash registers) and systems operating in support of the restaurant (financial, data, decision support, human resources and electronic ordering).
portal & data warehouse services		The amount of data to be managed effectively in the hospitality industry is growing at explosive rates. That said, it is important to appropriately organize and manage this data, while providing easy access, search and retrieval. Key enablers of this functionality are data modeling, data warehouse, business intelligence, and internet portal capabilities.
		TCA consultants were the application architects on a large-scale implementation of a custom Internet portal and data warehouse for the quick service restaurant industry.
case studies		A Comprehensive Hotel Technology Package Information Technology Organizational Assessment